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Service commitment and terms

These are the service terms as provided to our client please read them and also be familiar with them. Apply them as they are written. Be aware of our client service obligations at all time.

Welcome to Real Estate Data Network Company Limited.

The Services are provided by REDN Co Limited (REDN), and the registered office is at 1st Floor, Packsimex Building, 52 Nguyen Du, Ben Nghe Ward, District 1, HCMC. Vietnam. REDN and Propertycloud are trademarks and images used by REDN.

By using our Services, you and our clients are agreeing to these terms.

Our Services are very diverse, so sometimes additional terms or product requirements (including age requirements) may apply. Additional terms will be available with the relevant Services, and those additional terms become part of your agreement with us if they use our Services.


Using our Services

We require our clients to follow any policies made available to them within the Services.

We ask our clients not to misuse our Services. For example, don’t interfere with our Services or try to access them using a method other than the interface and the instructions that we provide. You may use our Services only as permitted by law, including applicable export and re-export control laws and regulations. We may suspend or stop providing our Services to you a client if they do not comply with our terms or policies or if we are investigating suspected misconduct.

Using our Services does not give them ownership of any intellectual property rights in our Services or the content they access. They are not permitted to use content from our Services unless they obtain permission from its owner or are otherwise permitted by law. These terms do not grant them the right to use any branding or logos used in our Services. We ask them to not remove, obscure, or alter any legal notices displayed in or along with our Services.

Our Services display some content that is not REDN’s. This content is the sole responsibility of the entity that makes it available. We may review content to determine whether it is illegal or violates our policies, and we may remove or refuse to display content that we reasonably believe violates our policies or the law. But that does not necessarily mean that we review content, so we ask our clients to don’t assume that we do.

In connection with their use of the Services, we may send them service announcements, administrative messages, and other information. They may opt out of some of those communications.

Some of our Services are available on mobile devices. We ask they don’t use such Services in a way that distracts them and prevents them from obeying traffic or safety laws.


In brief: Use of our Services, applications, systems and data

By using the Software or the Application, you agree that:

  • You will only use the Service for lawful purposes;
  • You will only use the Service for the purpose for which it is intended to be used;
  • You will not use the Application for sending or storing any unlawful material or for fraudulent purposes;
  • You will not use the Application and/or the Software to cause nuisance, annoyance, inconvenience or create fake information, data or client records;
  • You will not use the Service, the Application and/or the Software for purposes other than obtaining the Service;
  • You will not impair the proper operation of the REDN network;
  • You shall not intentionally or unintentionally cause or attempt to cause damage to the third party user or provider;
  • You will not try to harm the Service, the Application and/or the Software in any way whatsoever;
  • You will not copy, or distribute the Software or other content without written permission from the Company;
  • You will only use the Software and/or the Application for your own use and will not resell it to a third party;
  • You will keep secure and confidential your account password or any identification we provide you which allows access to the Service;
  • You will provide the Company with proof of identity as it may reasonably request or require;
  • You agree to provide accurate, current and complete information as required for the Service and undertake the responsibility to maintain and update your information in a timely manner to keep it accurate, current and complete at all times during the term of this Agreement. You agree that the Company may rely on your information as accurate, current and complete. You acknowledge that if your information is untrue, inaccurate, not current or incomplete in any respect, the Company has the right but not the obligation to terminate this Agreement and your use of the Service at any time with or without notice;
  • You will only use an access point or data account which you are authorized to use;
  • You shall not employ any means to defraud the Company or enrich yourself, through any means, whether fraudulent or otherwise, through any event, promotion or campaign launched by the Company to encourage new subscription or usage of the Service by new or existing passengers;
  • You are aware that when requesting transportation services by SMS or use of the Service, standard telecommunication charges will apply;
  • You shall not impair or circumvent the proper operation of the network which the Service operates on;
  • You agree that the Service is provided on a reasonable effort basis; and
  • You agree that your use of the Service will be subject to the Company’s Privacy Policy as may be amended from time to time and as set out below.

You agree to assume full responsibility and liability for all loss or damage suffered by yourself, the third party service provider, the Company or any third party as a result of any breach of the Terms of Use.


You’re Account

Our clients need an REDN or REDN Account in order to use some of our Services. They can where permitted create their own REDN Account, or an REDN Account may be assigned to them by an administrator, such as their employer. If they are using an REDN Account assigned to them by an administrator, different or additional terms may apply and their administrator may be able to access or disable their account.

To protect their REDN or REDN Account (just as with yours) keep the password confidential. You and they are responsible for the activity that happens on or through your REDN Account. Try not to reuse your REDN Account password on third-party applications. If you learn of any unauthorized use of your password or REDN or REDN Account, contact us immediately. We also ask you study our password recommendation policy.


Privacy and Copyright Protection

Our privacy policies explains how we treat personal data and protect privacy when our clients use our Services. By using our Services, they agree that REDN and REDN can use such data in accordance with our privacy policies.

We respond to notices of alleged copyright infringement and terminate accounts of repeat infringers according to the process set out in our IT Security and Procedure (ISP) document. We also have regard to the General Data Protection Regulation (GDPR) proposed by the European Commission. (We will bring it to our client’s attention so they to best understand as so will you during your induction training. We also have regard to privacy legislation in the jurisdiction in which our client/ do their business).

We provide information to help copyright holders manage their intellectual property online. If you think somebody is violating a copyright and want to notify us, you can find information about submitting notices and REDN’ s policy about responding to notices via our Chatbox function.



REDN is committed to protecting your personal information. We believe that our privacy policy represents industry best practice.

If you reside or are located in the European Economic Area ("EEA") REDN is the data controller of all Personally Identifiable Information (as defined below) collected via the Site and of certain Personally Identifiable Information collected from third parties, as set out in this Privacy Policy (ISP). If you reside or are located in the EEA, we keep your Personally Identifiable Information for no longer than necessary for the purposes for which the Personally Identifiable Information is processed. The length of time we retain Personally Identifiable Information for depends on the purposes for which we collect and use it and/or as required to comply with applicable laws and to establish, exercise or defend our legal rights.

You have certain rights in relation to your Personally Identifiable Information. You can access your Personally Identifiable Information and confirm that it remains correct and up-to-date or choose whether or not you wish to receive material from us or some of our partners by logging into the Site and visiting your user account page.

If you would like further information in relation to your rights or would like to exercise any of them, you may also contact us via [email protected]. If you reside or are located in the EEA, you have the right to request that we:

  • provide access to any Personally Identifiable Information we hold about you;
  • prevent the processing of your Personally Identifiable Information for direct-marketing purposes;
  • update any Personally Identifiable Information which is out of date or incorrect;
  • delete any Personally Identifiable Information which we are holding about you;
  • restrict the way that we process your Personally Identifiable Information;
  • provide your Personally Identifiable Information to a third party provider of services; or
  • provide you with a copy of any Personally Identifiable Information which we hold about you.

We try to answer every email promptly where possible, and provide our response within the time period stated by applicable law. Keep in mind, however, that there will be residual information that will remain within our databases, access logs and other records, which may or may not contain your Personally Identifiable Information. Please also note that certain Personally Identifiable Information may be exempt from such requests in certain circumstances, which may include if we need to keep processing your Personally Identifiable Information to comply with a legal obligation.

When you email us with a request, we may ask that you provide us with information necessary to confirm your identity.

REDN sites are primarily operated and managed on servers located and operated within Japan. In order to provide our products and services to you, we may send and store your Personally Identifiable Information (also commonly referred to as personal data) outside of the country where you reside or are located. Accordingly, if you reside or are located outside of Japan, your Personally Identifiable Information may be transferred outside of the country where you reside or are located, including to countries that may not or do not provide the same level of protection for your Personally Identifiable Information. We are committed to protecting the privacy and confidentiality of Personally Identifiable Information when it is transferred. If you reside or are located within the EEA and such transfers occur, we take appropriate steps to provide the same level of protection for the processing carried out in any such countries as you would have within the EEA to the extent feasible under applicable law.


Content in our Services

Some of our Services allow our clients to upload, submit, store, send or receive content. They retain ownership of any intellectual property rights that they hold in that content. In short, what belongs to them stays theirs.

When they upload, submit, store, send or receive content to or through our Services, they give REDN (and those we work with) a worldwide license to use, ‘host’, store, reproduce, modify, create derivative works (such as those resulting from translations, adaptations or other changes we make so that your content works better with our Services), communicate, publish, publicly perform, publicly display and distribute such content. The rights they grant in this license are for the limited purpose of operating, promoting, and improving our Services, and to develop new ones. This license continues even if they stop using our Services. Some Services may offer them ways to access and remove content that has been provided to that Service. Also, in some of our Services, there are terms or settings that narrow the scope of our use of the content submitted in those Services. Make sure they have the necessary rights to grant us this license for any content that they submit to our Services.

If they have an REDN Account, we may display (with written permission) their Profile name, Profile photo, and actions they take on REDN or on third-party applications connected to their REDN Account where they provide an unsolicited review and comments about our Services, including displaying in ads and other commercial contexts. We will respect their choices they make to limit sharing or not reviewing our services.

They can find more information about how REDN uses and stores content in our ISP or additional terms for particular Services. If they submit feedback or suggestions about our Services, we may that feedback or suggestions without obligation to them.


About Software in our Services

When a Service requires or includes downloadable software, this software may update automatically on their device once a new version or feature is available. Some Services may let them adjust your automatic update settings.

REDN gives them a personal, worldwide, royalty-free, non-assignable and non-exclusive license to use the software provided to them by REDN as part of the Services. This license is for the sole purpose of enabling them to use and enjoy the benefit of the Services as provided by REDN, in the manner permitted by these terms. They may not copy, modify, distribute, sell, or lease any part of our Services or included software, nor may they reverse engineer or attempt to extract the source code of that software, unless laws prohibit those restrictions or they have our written permission.

Open source software is important to us. Some software used in our Services may be offered under an open source license that we will make available to them. There may be provisions in the open source license that expressly override some of these terms.


Modifying and Terminating our Services

We are constantly changing and improving our Services. We may add or remove functionalities or features, and we may suspend or stop a Service altogether.

Our clients can stop using our Services at any time, although we’ll be sorry to see them go. REDN may also stop providing Services, or add or create new limits to our Services at any time.

We believe that they own their data and preserving access to such data is important. If we discontinue a Service, where reasonably possible, we will give them reasonable advance notice and a get the information out of that Service.


Our Warranties and Disclaimers

We provide our Services using a commercially reasonable level of skill and care and we hope that you will enjoy using them. But there are certain things that we don’t promise about our Services.

Other than as expressly set out in these terms or additional terms, neither REDN or REDN nor its suppliers or distributors make any specific promises about the Services. For example, we don’t make any commitments about the content within the Services, the specific functions of the Services, or their reliability, availability, or ability to meet your needs. We provide the Services “as is”.

Some jurisdictions provide for certain warranties, like the implied warranty of merchantability, fitness for a particular purpose and non-infringement. To the extent permitted by law, we exclude all warranties.


Liability for our Services

When permitted by law, REDN and REDN suppliers and distributors, will not be responsible for lost profits, revenues, or data, financial losses or indirect, special, consequential, exemplary, or punitive damages.

To the extent permitted by law, the total liability of REDN, and its suppliers and distributors, for any claims under these terms, including for any implied warranties, is limited to the amount you paid us to use the Services (or, if we choose, to supplying you the Services again).

In all cases, REDN, and its suppliers and distributors, will not be liable for any loss or damage that is not reasonably foreseeable.


Business uses of our Services

If you they are using our Services on behalf of a business, that business accepts these terms. It will hold harmless and indemnify REDN and its affiliates, officers, agents, and employees from any claim, suit or action arising from or related to the use of the Services or violation of these terms, including any liability or expense arising from claims, losses, damages, suits, judgments, litigation costs and attorneys’ fees.


About these Terms

We may modify these terms or any additional terms that apply to a Service to, for example, reflect changes to the law or changes to our Services. They should look at the terms regularly. We’ll post notice of modifications to these terms on this page. We’ll post notice of modified additional terms in the applicable Service. Changes will not apply retroactively and will become effective no sooner than fourteen days after they are posted. However, changes addressing new functions for a Service or changes made for legal reasons will be effective immediately. If they do not agree to the modified terms for a Service, they should discontinue use of that Service.

If there is a conflict between these terms and the additional terms, the additional terms will control for that conflict. These terms control the relationship between REDN and them. They do not create any third party beneficiary rights.

If they do not comply with these terms, and we don’t take action right away, this doesn’t mean that we are giving up any rights that we may have (such as taking action in the future). If it turns out that a particular term is not enforceable, this will not affect any other terms.

The laws of Vietnam, excluding Vietnam's conflict of laws rules, will apply to any disputes arising out of or relating to these terms or the Services. All claims arising out of or relating to these terms or the Services will be litigated exclusively in the courts Vietnam, and you and REDN consent to personal jurisdiction in those courts. [Vietnam only].

For information about how to contact REDN, please visit our ChatBox.


Classification Definitions

The company and its directors refer you to the following standards to define data. We have through a variety of sources developed a standard that is to be applied when collecting, storing and sharing data.

Confidential Data

Protection of such information could be required by policy and/or laws or legislation. See section law/s or legislation. This type of information could be strictly protected by provincial or federal statutes or regulations, our policy(ies), or contractual agreement/s and must be protected from unauthorised access, modification, transmission, storage, destruction, or use.

Access to confidential information is restricted to those who have a legitimate purpose for accessing such information, not everyone can access our data and we encourage our clients to implement strict data protocols. Confidential data, is perhaps best described as data if compromised in some form or fashion, is likely to result in significant and/or long-term harm to the company and/or individuals whose data it is.


The major difference between confidential data and sensitive data is the likelihood, duration, and the level of harm incurred. Protection of such information could be recommended by the client’s or provider’s policy and/or law/s or legislation.

Access to Sensitive information should be granted to those who have a legitimate purpose for accessing such information. PLEASE NOTE: Information classified as Sensitive could potentially become classified as confidential if, in the many of the information when put together can then be deemed to reveal personally identifiable information.


Public data is data which is readily available to any member of REDN or to the general public, either upon request or by virtue of its being posted or published through recognised and documented sources and by applying procedures. This type of information has no legal restriction on access or usage.

It may include information collected for the express purpose of public release with the knowledge and consent of the individuals the information is about.

Open data, REDN primarily deals in open data and while this is the general case we need to be alert as the assumed application that all data is open gets complicated when we consider factors such as access, redistribution, maintenance and structure. When we source data we check copyright provisions on the data or site. See ISP section 12 and 13.

To understand open data the Open knowledge foundation definition, “Open data and content can be freely used, modified, and shared by anyone and for any purpose.” But more detail is required and the inventor of the World Wide Web, Tim Berners-Lee, who developed a 5-star scale for the quality of open data is as follows:

  1. Make data available online and under an open license
  2. Make it available in a structured format (i.e. excel)
  3. Make it available in an open structured format
  4. Use URIs for denotation
  5. Link data to other data to offer context

The Open Data Institute adds further by providing an open data certificate to verify a data publisher uses best practices to uphold data dependability. These practices include timely data updates, the presence of a data maintainer who provides metadata on changes, and the availability of historical data. Today, there is an implied standard to open data: often structured, machine readable, open licensed and well maintained. Additionally, open data is free. The same does not necessarily hold true for public data. Public data can be defined as all information in the public domain, encompassing anything from a monthly updating dataset on a government data portal to PDF files that are only accessible via Freedom of Information requests (and everything in between).


Data Classification Examples

Confidential Data, in general within the scope of our daily activity can be considered to be:

  • Client and contact records.
  • Valuation data.
  • Research information. 
  • Employee information.
  • Other company Information. 

Client confidential data:

  • Identification Numbers
  • Full client name, full address, postal code;
  • Client valuation records;
  • Personal and Demographic Information (marital status, birth date, age, height, weight, email address);
  • Dates (except year) related to an individual client.
  • Medical images.
  • CVs.

Employee Information:

  • Staff Identification Numbers (Social Insurance Number, Employee ID etc.);
  • Personal financial information, including income level and sources (bank account, income);
  • Insurance and benefit information;
  • Demographic information (name, marital status, birth date, race, ethnic origin);
  • Personal Information of employees (email address, religion, educational level, tax return information);
  • Certain management information (performance evaluations, agreements, employment history etc.).

Client Sensitive Data:

  • Draft planning documents;
  • Internal internet websites;
  • Official meeting minutes;
  • RFP processes and client documentation;
  • Property or project/ asset data that is protected under a Confidentiality Agreement (i.e. identifiers removed);
  • Personal and Demographic Information (marital status, birth date, age, height, weight, email address, employee password etc.).
  • Employee / chat box messages;
  • Employee / usage information.

Public Data

Any information that does not need to be protected to comply with Confidential or Sensitive classification standard;

Any information that has been publicly published through official channels.

PLEASE NOTE: these example lists are not exhaustive and are to be used as examples.


Confidential data obligations to our clients

These are our confidentiality provisions as provided in our service agreements to our clients. REDN requires you to read, be familiar and apply them in all dealings with our clients and the public.

 The Contractor (REDN) or its Personnel shall not, during and after the Contract Period, disclose or divulge any fact, information, knowledge and any other secret matter in relation to this Contract or activities performed or to be performed under this Contract to any third party (hereafter referred to as “Confidential Information”) except in the lawful and reasonable execution of the duties and obligations imposed herein or of required to do so by any competent authority. Provided, however, that this Clause shall not apply to such information:

  1. That is or becomes generally available to the public, other than as a result of a disclosure by breach of this Clause;
  2. That is known to the party prior to its disclosure by the Contractor or their Personnel; and/or
  3. That is lawfully acquired by the party from a third party without restriction on disclosure.

All the documents relating to the Confidential Information shall remain the property of the originating party during the Contract Period. All the Confidential Information in any form whatsoever together with any copies thereof shall immediately be returned to the party at the first request from other party. Alternatively, at the expiration or earlier termination of the Contract, either party may elect to have all details of the Confidential Information in its possession destroyed by giving the other party written instruction to that effect. Any breach of these provisions shall entitle the aggrieved party to claim an indemnity as a remedy for the damage suffered.


IT Security and Policy and Procedures document (ISP)

This policy includes a baseline set of requirements for all staff to read, understand and implement. The policy also provides best practices recommendations to guide users, administrators, and IT staff in further steps to protect REDN computing and network infrastructure and data.

Every computer user is responsible for securing and protecting the information technology resources and data over which he or she has control. In meeting this requirement, users may rely upon the expertise, advice, of IT Support and IT Security. Systems Director is also resources for implementation issues raised by this policy (ISP) and for security matters in general.

The purpose of the policy is to protect the confidentiality, integrity, and availability of REDN data, and to protect our computing and network infrastructure.



You may choose to pay for REDN services by cash and where available, by credit card and or debit card via our online payment platform. In the event that you choose to pay for the services by Card, you will need to register a valid Card which belongs to you in accordance with the instructions within the Application.

If the Card belongs to another person, such as your parents, you hereby warrant and agree that you have obtained their permission to use the Card for the payment of the transportation services.

You agree that we may verify and authorize your Card details when you first register the Card with us as well as when you use the Service.

In the event your payment by your Card is processed overseas, you will be liable for any additional charges in relation thereto.

Once you have completed a registration or selected a service category using the REDN Service platform/s, you are required to make payment in full and your payment will be deducted automatically and is non-refundable. If you have any complaints in relation to the service provided, then that dispute must be taken up with us directly via email or Chatbox function.

The Company reserves the right to suspend the processing of any transaction or disable or limit the use of the Card in the event of any error in transaction which results in decline or chargeback from the financial institution or where the Company reasonably believes that the Card has been used for a transaction that may be fraudulent, illegal or involves any criminal activity or where the Company reasonably believes you to be in breach of the Terms of Use.

You agree that you will cooperate in relation to any financial crime screening that is required and to assist the Company in complying with any prevailing laws or regulations in place. You shall be responsible to resolve any disputes with your Card Company on your own.